Activating Collaborative CIS Support Via Targeted Provider Mailing
- Compare the effect of a usual care mailing intervention vs a Cancer Information Service
(CIS) support mailing intervention on the likelihood that women with an abnormal Pap
test will keep their medical follow-up appointments and be satisfied with how they talk
to their provider.
OUTLINE: This is a multicenter study. Patients are randomized to 1 of 2 intervention arms.
- Arm I (Usual-care mailing intervention): Patients receive a generic letter reminding
them of their follow-up colposcopy appointment.
- Arm II (Cancer Information Service [CIS] support mailing intervention): Patients
receive a targeted letter reminding them of their follow-up colposcopy appointment,
asking them or someone they designate to call the CIS, and suggesting some questions to
ask the CIS about colposcopies and Pap tests.
At their follow-up appointments, all patients undergo an exit interview to compare patient
satisfaction between the 2 interventions. Patients in arm II also answer questions about
their CIS experience, and if the intervention made their follow-up visit less difficult.
Allocation: Randomized, Primary Purpose: Health Services Research
Patient satisfaction in the 2 interventions
Bonnie Spring, PhD
Robert H. Lurie Cancer Center
|Robert H. Lurie Comprehensive Cancer Center at Northwestern University||Chicago, Illinois 60611|
|Erie Family Health Center||Chicago, Illinois 60622|