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A Feasibility Study of a Patient Communication Training Intervention

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Trial Information

A Feasibility Study of a Patient Communication Training Intervention

It is well accepted that effective physician-patient communication is associated with
important outcomes. Communication training interventions for oncologists and other
clinicians has been shown to be effective in changing behavior and improving outcomes. Less
attention has been given to improving cancer patients' communication with their physicians.
Most of the studies in this area have been focused on activating patients through training
them to ask questions. Although question asking is a vitally important patient communication
skill, other patient communication skills should also be encouraged for patients.

In the primary care setting, studies on patient communication training have focused on three
additional communication skills to asking questions: presenting information, checking
understanding, and expressing concerns. The goal of this study is to pilot test a patient
communication workshop that builds on the work done in the primary care setting, offering an
intervention that focuses on a broad range of skills. The proposal aims to improve
communication skills in an underserved population, which may be a factor contributing to
minority health disparities.

Inclusion Criteria:

- Patients seeing a physician at Queens Cancer Center (not family members or partners)

- Able to provide informed consent.

Exclusion Criteria:

- Less than 18 years of age (as per self-report)

- Cognitive or physical impairment rendering patients incapable of providing informed
consent to participate in the study.

- As the workshop will be given in English and the measures are all written in English,
subjects who are not fluent in English will be excluded.

Type of Study:


Study Design:

Observational Model: Cohort, Time Perspective: Prospective

Outcome Measure:

To determine the feasibility of a patient communication training intervention.

Outcome Time Frame:

2 years

Safety Issue:


Principal Investigator

Carma Bylund-Lincoln, PhD

Investigator Role:

Principal Investigator

Investigator Affiliation:

Memorial Sloan-Kettering Cancer Center


United States: Institutional Review Board

Study ID:




Start Date:

June 2009

Completion Date:

June 2011

Related Keywords:

  • Cancer
  • Training Workshop
  • Communication
  • Questionnaires
  • Multiple Diseases



Queens Hospital Center Jamaica, New York  11432